We at JH Accounting Services are committed to providing you with an excellent service and this policy outlines our ongoing obligations to you in relation to the management of your personal information.
We adopt the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). NPPs determine how we collect, use, disclose, store, protect and dispose of your personal information.
Copies of the Australian Privacy Principles can be obtained from The Office of the Australian Information Commissioner’s website at http://www.aoic.gov.au.
What is personal information and why do we collect it?
Personal information is information or opinions that identifies an individual. Examples of personal information we collect include: name, address, tax file number, date of birth, bank account information, email address, telephone and fax numbers.
This personal information may be obtained in a number of ways, including letters, telephone calls and faxes, emails, our website http://www.eltax.com.au, your website, media and publications, other publicly available sources of information, cookies – Remove all that do not apply to third parties. We do not guarantee the policies of website links or authorized third parties.
Our primary purposes for collecting your personal information are to provide you with services, provide information to our customers and for marketing. We may also use your personal information for secondary purposes closely related to the primary purpose where you would reasonably anticipate using or disclosing the personal information. You may unsubscribe from our mailing/marketing list at any time by contacting us in writing.
When we collect personal information, we will explain to you, where appropriate, why we collect the information and how we intend to use it.
Sensitive information
Sensitive information is defined in the Privacy Act to include information about a person’s racial or ethnic origin, political opinions, membership of political associations, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health.
Sensitive information is only used by us:
- for the primary work purpose for which it was obtained
- Secondary purposes directly related to the primary purpose
- With your consent; or where required or authorized by law
Third party
We will only collect your personal information from you to the extent reasonably practicable. However, under certain circumstances, third parties may provide information to us. In such circumstances, we will take reasonable steps to ensure that you are aware of the information provided to us by the third party.
Disclosure of personal information
- Third parties to whom you consent to the use or disclosure; and
- Where required or authorized by law.
Personal information security
Your personal information should be stored in a manner that is reasonably protected from misuse and loss, as well as unauthorized access, modification or disclosure.
When your personal information is no longer required, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most personal information is or will be stored in customer files, which will be retained by us for a minimum of 7 years.
Access your personal information
Subject to certain exceptions, you may access the personal information we hold about you and make updates and/or corrections. If you wish to access your personal information, please contact us in writing.
We will not charge you any fee for your access request, but an administration fee may be charged for providing a copy of your personal information.
To protect your personal information, we may need to ask you to provide proof of identity before releasing the requested information.
Maintain the quality of your personal information
It is important to us that your personal information is up to date. We will take reasonable steps to ensure that your personal information is accurate, complete and up to date. If you discover that information we hold is not up to date or is inaccurate, please advise us as soon as practicable so that we can update our records and ensure that we can continue to provide you with a good service.
Policy updates
This policy may change from time to time, please visit our website.
Privacy Policy Complaints and Inquiries
If you have any questions or complaints about our privacy policy, please contact us by: joyce.jhacc@hotmail.com
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